Back removed showing PCB with heat stakes cut off and showing some of the replacement screws
All keys apart from the two shift keys are hinged plastic type. I have seen this (dis)proven technology before, in a cheap '70s four-banger (see the picture of the Satek 8M - suffering the same problem). This is not what I would expect in a top-of-the-range calculator that this is supposed to be! The shift keys are on separate rotating hinges - much better, but what do HP think? that the shift keys are used most often? is a calculator not used for numbers? wouldn't it seem reasonable that the number keys would need to have the better design?
The loose 12CP key
Cheap '70s Satek 8M with broken hinged key
In this case the decimal key has become totally detached from its hinges and the 9-key has one leg detached and the 5-key is showing signs of weakness at the hinges - as I would expect the number keys are first to go as they are likely used more often.
To get the key more-or-less back to normal, it needs a spring to keep it lifted up and a "hinge" to rotate on. The hinge was fashioned from aluminium tape and a sponge added as I did not have a spring of the right size handy. (Other keys were taped as well in the hope that it will prevent breaking, note the white piece of sponge under the decimal key in the last picture).
The repaired unit put back together:
The decimal key feels a bit squidgy, so I guess an actual spring would be the better solution.
PLEASE NOTE: the newer black faceplate model apparently has a better keyboard (it certainly feels better).